Replacement & Return Policy

Replacement & Return Policy

At CherishBox, we take great pride in offering high-quality, authentic pearl jewellery. We strive to ensure that every product reaches you in perfect condition. However, in the rare event that you receive a damaged or defective item, or an item damaged in transit, we offer a replacement — and where replacement isn't possible, store credit — subject to the terms below.

Before You Order: Pearls are a product of nature, so slight variations in colour, shape, size, and lustre are normal and not considered defects — screen colours can also differ slightly by device.

If you'd like extra clarity before ordering, reach out to us on WhatsApp anytime for raw, unedited images.

We do not offer returns for refund to your original payment method. All resolutions are provided as a replacement or, where applicable, store credit.

Eligibility for Replacement
  1. Damaged or Defective Products: If your item arrives damaged, defective, or with a manufacturing defect, you're eligible for a replacement.
  2. Damage in Transit: If the item is damaged during shipping, we will replace it.
  3. Incorrect Product Received: If you receive a product different from what you ordered, you may request a replacement.
  4. Reporting Window: You must email us with details of the issue within 24 hours of delivery. Requests made after this window will not be accepted.
  5. Condition of the Product: The item must be returned in its original condition, with all packaging, tags, and accessories intact.
  6. Non-Eligible Items: Personalized, customized, or made-to-order jewellery pieces are not eligible for replacement unless they arrive damaged or defective.
  7. Unboxing Video Requirement: A clear, unedited unboxing video — recorded from the moment the package is opened — is mandatory to support any claim.

How It Works

  1. Email us at tasuenterprises@cherishbox.in within 24 hours of delivery, with your order details, clear images of the issue, and your unboxing video.
  2. Our team will review your request within 2–3 business days and confirm eligibility.
  3. Once approved, you will be asked to send the item back to the address we provide (CherishBox does not currently offer reverse pickup).
  4. After we receive and verify the returned item:
    • If a replacement is available, we will ship it to you within 5–7 business days.
    • If a replacement is not possible (e.g., item out of stock or discontinued), the value of your order will be credited to your CherishBox store account as store credit, redeemable on a future purchase.

Exclusions

  • No replacement or store credit will be issued without a valid unboxing video.
  • The product must be returned in its original packaging, with all certificates, tags, and included items.
  • Items damaged due to customer mishandling, improper storage, or normal wear and tear are not eligible.
  • CherishBox reserves the right to decline a request if the video doesn't clearly show the issue or appears tampered with.

For any queries, please contact our customer support team at tasuenterprises@cherishbox.in or Call/WhatsApp us at +91 8799715976.